Tickets
Online tickets
You can find the ticket purchase process of A38 Ship here. While logged in to our website, you can always find your purchased tickets under the “My Tickets” menu if you click on the little icon on the top right corner. Following the online purchase, we send your tickets via e-mail too, to the address with which you registered to our website. Note: if you log in through Facebook, you will receive this mail to the e-mail address with which you’re registered to Facebook.
At the doors, we scan the barcode on your ticket, so it is important that you have it with you in a way that our tools can scan it. This can happen in two different ways:
1) You don’t have to print the tickets if your cell phone can display the barcode. Make sure to keep the screen clean and unbroken.
2) Print your ticket and bring it with yourself. Please make sure that the barcode is visible and clear of any printing errors.
If we are unable to read the code because of errors not caused by us, we cannot let you in.
Admission and available space
For most of our programs, doors open one hour before the (first) concert starts. You can only enter with a valid ticket containing a readable barcode. For most of our programs, we only have standing tickets. If seats are available, we note it on our website and also on the ticket. Reservations for free programs can be made in the order of arrival for both standing and seated programs. Find more information in our house rules.
A ticket is only valid for the event and location stated on it.
In most of the cases, we swap the valid tickets to wristbands at the doors. In this case, wristbands are only valid if worn on one of your wrists. Damaged wristbands are invalid.
Age restrictions
People under the age of 10 can enter the events organized on the A38 Ship without purchasing a ticket, accompanied by a parent who has a ticket for that event. Our guests between the ages of 10 and 18 (those under the age of 18) may enter the A38 Ship area according to the following rules:
- Guests between the ages of 10 and 16 (those under the age of 16) can enter with a ticket and in the company of an adult. During on-site ticket processing, a wristband with a distinctive color will be put on the guest’s wrist - for which proof of age must be presented (identity card or passport) - after which they can only stay in the A38 Ship area until 22:00.
- Guests between the ages of 16 and 18 (those under the age of 18) can enter with an entrance ticket and even without an adult company. During on-site ticket processing, a wristband with a distinctive color will be put on the guest’s wrist - for which proof of age must be presented (identity card or passport) - after which they can only stay in the A38 Ship area until 22:00.
To ensure child protection and to avoid misuse of personal documents, we only accept ID cards for age verification at the entrance.
VAT receipt
You can ask for a VAT receipt of your ticket purchase from A38 Ship personally and online. By purchasing tickets from A38 Ship, you declare that you accept the electronic receipt filled in by us. You can only ask for a receipt during the process of purchase. It is not possible to ask for a receipt after the purchase is finished.